Managed IT Services
Your IT department, monitored around the clock, billed at a fixed monthly rate.
We take on the day-to-day: monitoring, patching, tickets, asset tracking and strategy. You get a predictable bill instead of an in-house team, and most problems are fixed before your staff notice them.
What’s included
Helpdesk & end-user support
Troubleshooting, software installs, hardware maintenance and user training — remote, or on-site when it needs a person.
Server & network management
24/7 monitoring, preventative maintenance, and Microsoft Exchange and mail server support.
Security & patching
Regular patching, software updates and threat monitoring to keep you compliant and cut breach risk.
Backup & recovery
Redundant backups with scheduled restoration tests, and rapid recovery from ransomware or hardware failure.
Automation & device management
PowerShell and Python automation, plus user and device control through Active Directory and Intune.
Virtual CIO
Strategic consulting, IT budgeting and roadmap planning that ties technology spend to business goals.
Need extra hands?
We supply on-demand L1/L2 engineers for on-site work and a remote team for project delivery — for end users and for other MSPs.
Common questions
Monitoring and alerting across servers, endpoints and network devices; helpdesk for your users; patching and software updates; backup with scheduled restore tests; IT asset and licence tracking; and quarterly strategy reviews. On-site visits are included where the contract specifies them. Anything outside scope — a major migration, a new office build — is quoted separately so there are no surprise invoices.
Response times are set in your SLA and vary by severity. A site-down incident is picked up immediately by the 24/7 NOC; a single user with a printer problem goes into the normal queue. Most issues are resolved remotely through our RMM tools without anyone needing to travel, and we dispatch an engineer when the fix genuinely requires hands on hardware.
Usually not, for small and mid-sized teams — we cover the full stack including virtual CIO work. Larger organisations often keep one internal IT person for day-to-day floor support and use us for infrastructure, security and out-of-hours cover. We work either way, and we’ll tell you honestly which makes more sense for your size.
Tools & platforms we work with
- N-able
- ConnectWise
- ScreenConnect
- NinjaOne
- Datto
- ManageEngine Zoho Assist
- AutoTask
- Halo PSA
- ManageEngine Service Desk
- Active Directory
- Microsoft Intune
- PowerShell
- Python
- Barracuda
- Sophos Email Protection
- Mail Assure
- Azure Solutions Architect
- M365 Expert
- CCNA
- ITIL
- BitTitan
Start with a free assessment
Tell us what you’re running. We’ll tell you what’s exposed, what’s costing you, and what to fix first.